Shipping policy

DELIVERY FEE

  • Our standard delivery fee is RM 6 for deliveries all across West Malaysia.
  • Our standard delivery fee is RM 16 for deliveries all across East Malaysia.

 

DELIVERY PERIOD

Within 2 to 4 business days for Peninsula Malaysia

Within 7 to 10 business days for East Malaysia

 

DELIVERY PARTNERS

DHL eCommerce to deliver within Malaysia. 

 

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    Frequently Asked Questions

    1.To which countries does Honest Infant ship?

    We currently deliver only to Malaysia.

    2.Does Honest Infant ship to post office boxes or freight forwarding addresses?

    We are unable to deliver packages to Post Office boxes or forwarding addresses.

    3.Can I ship one order to multiple addresses?

    We do not ship to multiple addresses for one order; however you can take advantage of our free economy shipping to ship separate orders to multiple destinations.

    4.Are duties and taxes included in my order total?

    Duties and taxes are calculated at the checkout page.

    5.Do I need to sign for my parcel?

    For your protection, a personal signature is required for all shipments.

     

    DUTIES AND TAXES

    6.How much duties and taxes do I pay?

    For shipments to Malaysia, you will be charged a 10% SST which is calculated based on the item price, minus discounts. 

    7.Are duties and taxes refundable?

    Duties and Taxes are not refundable.

      

    TRACK AN ORDER

    8.How do I track my order?

    Delivery tracking link will be sent to your email address.

    9.How do I see my order history?

    You must have a registered account to view your previous orders. Simply sign in to your account and click “My Orders”.