Refund policy

REFUND POLICY

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All refund requests must be made within 7 days of receiving the item. To initiate a refund, please reach out to support@honestinfant.com. 

We may request for further details to investigate, and let you know if the refund was approved or not. If approved, you’ll automatically be refunded in form of store credit within 24 hours.

 

WHAT IS ONLINE STORE CREDITS?

1. All approved refunds will be in the form of online store credits (also known as e-gift card). 
2. Online store credits cannot be converted back to cash, bank transfer or any other forms of original payment method. 
3. Customers may use the e-gift card code(s) to deduct the order amount during the online checkout process.
4. These codes are linked to the customer's account and are not transferable. 
5. The amount created as a store credit is the amount payable to the customer for returns and/or out-of-stock items.
6. Store credits have a validity of 6 months from the date of issue
7. They can be utilized for the purchase of any item on honestinfant.com and are not limited to any specific SKU.